Refund Policy
Last Updated: April 26, 2025
Overview
This Refund Policy outlines the terms and conditions under which Ravolentira ("we," "us," or "our") provides refunds for services purchased through our platform. By purchasing any service or subscription from Ravolentira, you agree to the terms set forth in this policy.
Eligibility for Refunds
Refund eligibility depends on the type of service purchased and the circumstances of the refund request. Please review the following categories carefully:
Individual Online Sessions
Refunds for individual online sessions may be requested under the following conditions:
Full refunds are available if cancellation occurs at least 48 hours before the scheduled session start time. Cancellations made between 24 and 48 hours before the session are eligible for a 50 percent refund. No refunds will be issued for cancellations made less than 24 hours before the session or for missed sessions without prior notice.
Group Online Sessions
Group sessions follow a different refund structure due to the collaborative nature of the learning experience:
Full refunds are available if cancellation occurs at least 7 days before the first scheduled group session. Partial refunds of 50 percent may be provided for cancellations made between 3 and 7 days before the first session. No refunds will be issued for cancellations made less than 3 days before the first session or after the first session has commenced.
Subscription Services
Monthly and annual subscription services are subject to the following refund terms:
Monthly subscriptions may be cancelled at any time, but refunds will not be provided for partial months. The subscription will remain active until the end of the current billing cycle. Annual subscriptions are eligible for a prorated refund if cancelled within 30 days of the initial purchase date. After 30 days, annual subscriptions are non-refundable, but you may cancel to prevent future charges.
Course Packages and Learning Paths
Bundled courses and personalized learning paths have specific refund conditions:
Full refunds are available if requested within 14 days of purchase and before accessing more than 20 percent of the course content. Partial refunds may be considered on a case-by-case basis if technical issues prevented course access, subject to verification by our support team. No refunds will be issued after 30 days from the purchase date or if more than 50 percent of content has been accessed.
Non-Refundable Items
Certain purchases are not eligible for refunds under any circumstances:
Digital materials, downloadable resources, and certificates of completion are non-refundable once accessed or issued. Promotional or discounted services purchased during special offers may have restricted refund eligibility as specified at the time of purchase. Third-party services or products purchased through our platform are subject to the refund policies of the respective providers.
Technical Issues and Service Interruptions
We are committed to providing reliable service, but technical difficulties may occasionally occur:
If a session is cancelled or significantly disrupted due to technical issues on our end, we will offer a full refund or the option to reschedule at no additional cost. If technical problems originate from your internet connection, device, or other factors outside our control, refunds will not be provided, though we will make reasonable efforts to assist with troubleshooting.
Instructor Cancellations
In the event that an instructor must cancel a session:
You will be offered a full refund or the opportunity to reschedule with the same or a comparable instructor. We will notify you as soon as possible of any instructor-initiated cancellations and work with you to find a suitable alternative.
Refund Request Process
To request a refund, please follow these steps:
Contact our support team at support@ravolentira.com with your purchase details, including the date of purchase, service name, and reason for the refund request. Our team will review your request within 5 business days and notify you of the decision. If approved, refunds will be processed to the original payment method within 10 business days.
Payment Method and Processing Time
Refunds are issued using the following guidelines:
All refunds are processed to the original payment method used for the purchase. Depending on your financial institution, it may take an additional 5 to 10 business days for the refund to appear in your account. We cannot expedite the processing time imposed by banks or payment providers.
Disputed Charges
If you believe you have been charged incorrectly:
Please contact our support team immediately at support@ravolentira.com before initiating a chargeback with your financial institution. We are committed to resolving billing issues promptly and fairly. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.
Exceptions and Special Circumstances
We understand that exceptional situations may arise:
Refund requests due to medical emergencies, family emergencies, or other extenuating circumstances will be reviewed on a case-by-case basis. Documentation may be required to support your request. While we strive to be accommodating, approval of exceptions is at our sole discretion.
Changes to Service or Content
We reserve the right to modify course content, instructors, or service features:
If substantial changes are made to a purchased service that materially affect its value or purpose, you may request a refund within 14 days of being notified of the changes. Minor updates, improvements, or instructor substitutions with comparable qualifications do not qualify for refunds.
Contact Information
For questions about this Refund Policy or to request a refund, please contact us:
Email: support@ravolentira.com
Phone: +27 41 992 3134
Address: 91 Hibernia St, George Central, George, 6530, South Africa
Policy Updates
We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.
Governing Terms
This Refund Policy is part of our overall Terms of Service. In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail. All refunds are subject to our verification processes and fraud prevention measures.